Refund policy
30-day returns, no questions asked. If you don't love your Nest Hoodie, send it back within 30 days of delivery for a full refund of the price you paid. You don't need to give us a reason.
How to start a return
- Email support@mumtone.com within 30 days of receiving your order, with your order number and the item(s) you'd like to return.
- We'll reply with your return instructions and the address to send your item(s) to.
- Pack the item(s) securely and send them back. Please keep your proof of postage until your refund arrives.
Please always email us before sending anything back, so we can match your return to your order.
Condition of returned items
Please return items clean and in the condition you received them. Because the Nest Hoodie is worn close to your baby, we can't accept items that are heavily soiled or damaged through use.
Refunds
Once your return arrives and has been checked, we'll email you to confirm your refund. Refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.
Bundles: if you bought a bundle (for example 2 hoodies with an extra 20% off, or Buy 3, Get 1 Free) and return only part of it, your refund is based on the discounted price you actually paid for the item(s) returned.
Exchanges
Need a different size or colour? Email support@mumtone.com and we'll help you swap it.
Damaged, faulty or wrong items
If your order arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund, whichever you prefer.
Late or missing refunds
If your refund hasn't arrived within 10 business days of our confirmation email, check with your bank first, then contact us at support@mumtone.com.